Your TikTok DMs, answered 24/7.
We set up automatic replies on your own TikTok account, so a customer who asks for your price at midnight gets an answer instead of silence. You only follow up with the ones who are serious.
Free account check · No obligation · Setup from RM88
What you are probably losing right now
Buyers cannot reach you
On a standard TikTok account, your business details and bio link do not display. Someone watches your video, wants to buy, taps your name — and there is nowhere to go.
Messages arrive at night
Most people shop after work. If the first reply comes the next morning, they have usually already bought from someone who answered first.
You answer the same 5 questions
Price, stock, shipping, payment, hours. Answering these by hand all day is hours you could spend on content or sourcing.
What we set up on your account
- Welcome message — fires the first time someone opens a chat with you, so nobody lands on an empty page.
- Keyword replies — when a customer types a price, stock, or shipping question, your account answers instantly, in the language your customers actually use.
- Suggested question buttons — one-tap questions inside the chat box, so customers do not have to think of what to ask.
- AI assistant and lead capture — available on the Advanced package. The assistant answers free-form questions and collects contact details automatically.
Everything is configured inside your own TikTok account using TikTok's own official features. Nothing is hosted on our side, and you keep full ownership and control of your account at all times.
Packages
Starter
- Account linked, Advanced Access unlocked
- Welcome message configured
- 3 keyword groups
- 15-minute handover
Standard
- Everything in Starter
- 5 keyword groups + 4 question buttons
- Public comment replies
- Monthly tuning and a short report
Advanced
- Everything in Standard
- Help with TikTok Business Verification
- AI assistant + lead capture
- TikTok, Instagram and WhatsApp as one funnel
- Monthly strategy call
7-day full refund if you are not satisfied. Third-party tool subscriptions, if needed, are paid directly to that provider — we do not mark them up.
Compare the packages
The one difference that matters most is how replies are generated. Standard matches exact keywords — if a customer types a phrase you did not list, it will not trigger. Advanced uses TikTok's AI assistant, which understands the question however it is worded.
| Starter | Standard | Advanced | |
|---|---|---|---|
| Price | RM88 one-time | RM288 then RM88/mo | RM588 then RM188/mo |
| How replies work | Keyword match | Keyword match | AI understands any wording |
| Keyword groups | 3 | 5 | 5 |
| Suggested question buttons | — | 4 | 4 |
| Public comment replies | — | ✓ | ✓ |
| Automatic lead capture | — | — | ✓ |
| Channels covered | TikTok | TikTok | TikTok, Instagram, WhatsApp |
| Monthly tuning and report | — | ✓ | ✓ |
| Monthly strategy call | — | — | Monthly |
| TikTok Business Verification | Not needed | Not needed | Required — SSM certificate and ID |
| Refund | 7 days | 7 days | 7 days |
Business Verification is required only for the Advanced package, because TikTok requires it before the AI assistant can be enabled. Sellers without an SSM-registered company cannot take the Advanced package.
you want to see it working before committing. You get the replies live on your account and you can decide afterwards.
your customers ask the same five questions — price, stock, shipping, payment, hours. Once those are covered properly, you catch most of your enquiries.
your customers ask open-ended questions, you sell custom or made-to-order products, or you already run Instagram and WhatsApp and want all three answering from one place.
How it works
Send us your TikTok username
We check your account for free and send you a one-page report showing what is and is not working. No charge, no obligation.
We write your replies
Based on your products and the questions customers ask you most, we draft the welcome message, keyword replies and question buttons.
We configure your account
About 20 to 30 minutes. You either follow our walkthrough or link your account to our Business Center. We never ask for your password.
You test it, then it runs
Send a message from another account to confirm it works. After that it answers on its own, day and night.
Questions people ask
Do I need business verification?
Not for Starter or Standard. Only the Advanced package involves Business Verification, and that is because TikTok requires it to unlock the AI assistant.
Does my account qualify?
Any TikTok account can get Advanced Access, which is what unlocks the auto-reply tools. It is free and needs no verification. Send us your username and we will check it for you at no cost.
What if my account is new or has few followers?
It still works. Auto-reply answers the people who do reach you, so it matters more once traffic picks up — but setting it up early costs exactly the same.
Will this get my account banned?
No. Everything uses TikTok's own official features inside your own account. We do not use unofficial gateways, we do not send bulk messages, and we do not automate cold outreach to strangers.
Do you need my password?
No. You either follow our step-by-step walkthrough, or you link your account to our Business Center yourself. We never ask for or store your TikTok password.
What language will the replies be in?
Whichever language your customers actually use. English works across all communities in Malaysia and is our default; we also write Malay, Chinese, or a mix.
Can you guarantee more orders?
No, and you should be suspicious of anyone who says yes. Auto-reply catches people who already contacted you. It does not create new demand.
See what your account is missing
Send your TikTok username. We will send back a one-page report within 24 hours. No charge.